We're here to help.

We’re here to help you become the organization you want to be by ensuring your customers, employees, systems and processes are prepared for what lies ahead.

 
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First, We Listen

We start with your people and your unique culture. We listen and work to truly understand where you are and where you want to go. Then, we work with you to determine how meaningful change can happen.

We’re here to help you become the organization you want to be by ensuring your customers, employees, systems and processes are prepared for what lies ahead.

So, tell us, how can we help you?

Become Customer-Driven  •  Embrace Change & Innovation  •  Be More Nimble & Agile

 
 

Become a Forward-Moving, Customer-Driven Organization

The customer experience matters more than ever. We create the strategies and plans to transform organizations to be customer-centric.


Assess

Organizational Health Assessments

CX Maturity Assessment

Operational Readiness Evaluation


Design & Plan

Strategic & Operational Planning

Roadmap Plans

Future State Visions


Make It Real

COE Development

KPI & Metrics

Program, Project and Change Management

Customer Centricity Workshops

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Build the Muscle for Continuous Change & Innovation

Organizations need to be able to shift and change. We work with clients to build the capabilities for continuous change and innovation.

 
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Assess

Culture Assessment

Change Readiness

People & Teams

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Design & Plan

Culture Design & Plan

Change Management Plan

People & Team Planning

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Make It Real

Change Management & Communications

Project & Program Management

Innovation & Ideation Workshops

Leadership & Team Development

 

Create Human-Centric Processes & Structures

Speed and execution are paramount. We create structures and ways of working that are people-centric, agile and responsive.


Assess

Performance Levels & Operating Rigor

Business Processes and Operating Model/Structures Assessments

Team Capabilities and Satisfaction


Design & Plan

Operating Models & Organizational Design

Governance Models, PMOs & COEs

Agile Processes


Make It Real

Project, Program & Change Management

Team and Leadership Development and Coaching

Culture Development

KPIs & Metrics

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"Cliff provided an invaluable partnership, offering insight into the stakeholder relationships in addition to helping restructure our organization"

– VP, Fortune 100 Consumer Goods Company

 
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