Business Processes

Our objective is your project’s success.

Business Analysis

Systems implementation planning and costing
Cost/benefit analysis
Budget systems and guidelines
Financial and statistical analysis
Market research and planning
Staff and organization planning
Technology and work processing alternatives

Banking, Brokerage and Insurance

Internet financial services
Brokerage operations
Corporate and commercial banking
Retail and branch banking
Trust departments
Cash management operations
International banking
Savings and deposit operations
Checking processing and bill payment processing
Service bureau operations
Credit processing
Consumer and business lending operations
Insurance claims processing
Bankcard and credit card operations
Consumer debt collection

Human Resources

HR call centers
Self service systems
HR systems planning and implementation
HR requests for proposal (RFPs)
Human resources operations
Payroll and tax operations
Benefits operations
Retirement plan operations
Recruiting and staffing operations
HR services outsourcing studies and implementation

Customer Service/Call Center

Customer call and correspondence volume analysis
Automation, new technology and workflow streamlining
Staff scheduling analysis and design
Software support tools development
Productivity and service quality evaluation and MIS design

Financial and Back Office

Billing and accounts receivable
Accounts payable
General ledger
Consumer credit
Customer service
Cost measurement, budgeting and accounting
Tax operations
Regulatory reporting systems